2 Notes February 20, 2010 Someone at Comcast cares... :D @bluepojo:@comcastcares Service is going in and out tonight. It's dropped for minutes at a time 5 or 6 times now. South Street in Philadelphia. @comcastcares:@BluePojo What is going in and out? TV, Internet or both? @bluepojo:@comcastcares I don't have a TV. :P The Internet has been. @comcastcares:@BluePojo First step I would like to take it down for a moment. Let me know if that is ok. In looking at the historical in, this can be... @comcastcares:@BluePojo a few things. I would like to try something, but after we do that I would recommend disconnecting the cable and reconnecting... @comcastcares:@BluePojo at the modem, wall then the splitter. This trouble is usually modem, bad connection somewhere, or a splitter gone bad @bluepojo:@comcastcares Thanks for taking a look. Let me know when to power cycle my modem. @comcastcares:@BluePojo Not the modem, but the router. You will see the modem go down, then back up again, then down & back up. They you can reboot router @bluepojo:@comcastcares Ok, I saw the connection disappear then come back. Was that you or another hiccup? @comcastcares:@BluePojo That was me. At this point you can reboot your router. If you want to see if that helps, that would be fine. Step 2 would be wire @bluepojo:@comcastcares It's working so far... I'll ping you if it goes down again, thanks! (wow, this was better than waiting 2hrs on the phone...)
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